FAQs

Absolutely! For example, if you have multiple invoices that become 30 days overdue for a customer, Dunning+ can send a single email reminder and attach all the invoices to the single email.

Yep! We provide custom fields on invoice and customer records, that allow you enter multiple email addresses. Alternatively, if you have your own email fields that support multiple email addresses, we can use instead. Multiple email addresses are supported in comma separated and semicolon separated format.

Of course. Either use the ones provided buy us, or use your own!

Yep. And you get to choose the length of the statement to be any length of time you want.

Sure can. Dunning+ allows you to stop the reminder emails from being sent on individual invoices or at the customer level. Stopping or pausing the reminders is as simple as the click of a button.

The default schedule is 30 60 90 days. However we give you the ability to create any email schedule that you want.

Sure can!

Absolutely!

Yes - every reminder email, is stored against the invoice in question. So with one mouse click, you can see all the reminders you have sent for that invoice.

Yes. We ship 30 60 90 as the default schedule. However we can also help you with 7 14 21 - usually at no cost. If you have custom requirements, we can accommodate them for a small and reasonable fee.

Yes. Every scheduler can be executed immediately.

This is a great question! There are number of checks and balances we use to ensure we only send the reminder once. We understand that you don't want to send the 30 day reminder, every day for the same invoice.

As many as you want - however we want to speak with you first, so you know how to do it properly. Or if you prefer, we can create the schedules for you.

As many as will fit under the size limitation of NetSuite. For example, we have consolidated 200 invoices to a single email, without issue - on the condition that the total size of the email will be under the email gateway limitations.

As many as you want! For example, a monthly schedule to send statements, reminder schedules for 30 60 ort 90 days overdue and send all invoices in a batch on the day they are created. There is no practical limit.

A subscription, and you can pay monthly or yearly (or on a custom schedule if you prefer something else).

Dunning+ is provided as a NetSuite Bundle. That's why its so fast to deploy and so easy to use. We have pre-built the workflows, saved searches and email-schedulers for you - saving you time and money. However if you want it customized, we can help you with that.....for a fee.

If you are not happy with it, let us know if writing and we will refund you the unused portion of your annual license.

11am to 5pm USA Pacific Time and

9am to 4pm Aussie Eastern Time